The National Artificial Eye Service provides a manufacturing and fitting service for the supply of ocular prostheses to all eligible patients throughout England.
The National Artificial Eye Service is part of the NHS. If you wear an artificial eye or cosmetic shell and are eligible for NHS treatment we have over 70+ clinics in England where you can have your prosthesis checked and polished and be provided with a replacement when necessary
Patients who have recently had their eye removed (enucleated or eviscerated) are referred in by their consultant and will be contacted about an appointment automatically. If you live in Scotland, Wales, or Northern Ireland you should contact your local NHS organisations as those countries have their own arrangements.
We will be pleased to talk to you if you are not eligible for NHS treatment and require a private consultation.
From Sunday, 1 March the service moved to a Patient Initiated Follow-up (PIFU) pathway.
What is PIFU?
This pathway puts you in control of making an appointment when it is needed, for example, if you are experiencing discomfort with your artificial eye / cosmetic shell and not just for routine check-ups. You will not be recalled for routine annual check-up appointments.
How do I arrange appointments if I have a problem?
If you experience difficulties with your artificial eye / cosmetic shell, you can contact the admin team on your usual number or 01253 951131 to arrange a telephone consultation with your Orbital Prosthetist, who will then be able to decide if further treatment is necessary.
Patient feedback is important to us and the NAES hold patient forums via Microsoft Teams.
If you would be interested in joining the next forum, please contact our Patient Services Manager, Linda Marini-Cartmell on 01253 951136 or by email to lmarini-cartmell
